Quality & Compliance
Regulated care you can trust
What CQC regulation means for you
Gladness Healthcare Ltd is regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. That means we're inspected against national standards covering safety, effectiveness, care, responsiveness and leadership, and our reports are publicly available.
In plain terms: regulation gives you an independent check that we do what we say we do, with clear processes to raise concerns if something isn't right.
CQC Rated: Good
Last inspected March 2025
Read our full CQC report
Our Policies
Safeguarding Policy
How we protect adults at risk from abuse, neglect and harm.
Full policy document available on request. Contact info@gladnesshealthcare.co.uk.
Complaints Procedure
How to raise a concern and how we respond, investigate and resolve it.
Full policy document available on request. Contact info@gladnesshealthcare.co.uk.
Privacy Policy
How we collect, use and protect your personal data, in line with UK GDPR.
Full policy document available on request. Contact info@gladnesshealthcare.co.uk.
Staff Vetting & Training
Enhanced DBS Checks
Every carer undergoes an enhanced DBS (Disclosure and Barring Service) check before working with any client.
Accredited Training
All carers complete the Care Certificate and role-specific training, including dementia and medication administration.
Ongoing Supervision
Regular spot-checks, supervisions and care plan reviews keep quality consistent over time.